Customer Assaults Bank Staff Over TDS Issue at Union Bank Branch in Ahmedabad Gujarat
Ahmedabad: A routine inquiry about a TDS (Tax Deducted at Source) deduction turned violent at the Union Bank’s Premchandnagar Branch near Mansi Circle, Vastrapur, on Thursday morning. The incident, which occurred around 10:30 am, involved a heated confrontation that resulted in physical assault.
The accused, identified as Jaiman Raval, a resident of Bodakdev, reportedly attacked Branch Manager Saurabh Singh and SUD Life Insurance employee Shubham Jain. According to the police complaint filed by Singh, Raval had visited the branch to discuss TDS deductions on his fixed deposit interest. Despite receiving a detailed explanation of the refund process, Raval allegedly became irate, accusing the bank of misappropriating his money.
The altercation escalated when Raval allegedly pulled off Singh’s ID card, grabbed his shirt, and tore it. When Jain attempted to calm the situation, Raval turned on him, reportedly slapping him and tearing his shirt as well. The chaos was eventually controlled by other staff members and customers, who restrained Raval before further harm could occur.
Singh immediately contacted the police, who arrived promptly to restore order. The Vastrapur police have since registered an FIR against Raval under charges of obstructing lawful duty, verbal abuse, and physical assault.
Inspector L.L. Chavda of Vastrapur Police Station confirmed the arrest, stating, “We have taken the accused into custody, and further investigation is underway.”
The incident highlights the growing tension in financial disputes, with bank staff increasingly facing aggressive behavior from frustrated customers.
Customers behave as if PSB employees are their servants. I faced such situation in Navi Mumbai where an uneducated customer came to slap me when he noticed that ROI charged was higher than what was charged at the time of availing the housing loan. It is very difficult for BMs to convince the Customers that ROI goes on changing and it is not static.
Government of India and RBI must understand that this is India and not Europe or USA. Here nearly 90% do not have much knowledge about banking. We have to have very simple systems in place. Teaser loan system is not understandable to normal Customers.
Same is the case with TDS. Nobody wants to pay taxes hence when systems deduct the Customers feel that bank has given lesser ROI than what was told to him.