With regards to the incident, Canara Bank has said on social media platform that:
With regard to the recent incident at Patna, we strongly condemn the physical & verbal abuse of our one female employee by a customer. We ensured immediate action by lodging an FIR and the accused was taken in the police custody. We’re providing full support to our staff. Our staff’s safety & dignity are non-negotiable. We’re committed to provide a secure & respectful work environment for all our employees.
Recently, a shocking case of physical assault on a female bank manager came to light. In a shocking incident, Vandan Verma, the branch manager of Canara Bank in the Gandhi Maidan area of Patna, was assaulted by a contractor over a dispute related to loan. The incident, which occurred on Friday evening, has raised concerns about the safety of bank officials. Watch video below 👇
पटना बिहार में Canara Bank की महिला शाखा प्रबंधक के साथ एक customer ने अभद्रता की, गाली गलौज की, मोबाइल तोड़ा, धमकी दी, हाथ उठाया। pic.twitter.com/gFD4t9MHdu
— Hellobanker (@Hellobanker_in) December 8, 2024
In the video, it can be seen that the customer was forcing the branch manager to improve his CIBIL score. The customer misbehaved with the female branch manager, threatened her, snatched and damaged her mobile phone. Not only this, he threatened her and said that he was a mighty man with good liaisons with high-ranking officers and he would teach her a lesson.
This incident is unacceptable. This incident has raised serious questions about women’s safety in the workplace. How will the bank staff work if they get threatened by some elements of society? In the video, it can be clearly seen that the customer kept on shouting at her and even did not have manners of how to speak to a lady. We expect the Bank to come on the forefront and personally look into this incident so that the culprit can get punishment.
This incident has brought attention to the growing issues faced by bank employees in dealing with customer grievances, especially in situations involving financial stress. Bank officials have expressed concerns about their safety, urging authorities to implement stricter security measures to prevent such occurrences in the future. A few days back, a Customer Assaulted Union Bank Staff Over TDS Issue in Ahmedabad Gujarat.
The banking community and local authorities have condemned the incident, calling for swift justice to ensure that such acts of aggression are met with strict consequences.
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