A big case of alleged financial irregularities involving lakhs of rupees has come to light at a State Bank of India (SBI) Customer Service Point (CSP) in Raisen city in Madhya Pradesh.
SBI Kiosk Operator Missing Since Monday
The kiosk operator, Gopal Singh Rajput, has reportedly been missing since Monday night. After his disappearance, a large number of customers started visiting the SBI branch to file complaints regarding money missing from their bank accounts.
Customers have alleged that the kiosk operator withdrew money from their accounts but did not provide them the cash. The scan is expected to be around ₹35 lakh to ₹40 lakh.
For the past few years, several frauds by Bank kiosk operators have been reported. In this case, the kiosk operator withdrew money from the account of customers but cash was not provided to them.
How Kiosk works?
Normally, customers can withdraw cash from kiosk upto Rs.10,000 only and deposit cash upto Rs.25,000 only. Customer visits the kiosk, submits his passbook and the money is withdrawn from Bank account via the aadhaar authentication of customer.
In this scam, money was withdrawn from Bank account of customers but kiosk operator might not have given the money to customer citing technical issues. Similarly, customers deposited money in kiosk but the money was also not deposited in their bank accounts.
SBI Starts Checking Customer Transactions
After receiving complaints, the SBI branch located on Sanchi Road started checking transactions in the affected bank accounts. Customers are visiting the branch and submitting receipts and other documents related to their transactions.
Questions Raised Over SBI’s Monitoring System
The incident has also raised questions about SBI’s monitoring and inspection system. People are asking why field officers and auditors did not detect the alleged irregularities earlier.
SBI Says All Accounts Are Being Scrutinized
SBI Branch Manager Ashwini Kumar said that transactions in all concerned accounts are being checked based on the complaints received from customers.
The police are also investigating the case and more details will be released soon.
