As per RBI, a total of 2,96,321 complaints were received with RBI Ombudsman from 1st April 2024 till 31st March 2025. Out of this 86,670 complaints were filed related to Loans and Advances. This is equal to 29.25% out of total complaints. 50,811 complaints were filed related to Credit Cards.
| Category | Complaints | Percentage |
|---|---|---|
| Loans and Advances | 86,670 | 29.25% |
| Credit Card | 50,811 | 17.15% |
| Mobile / Electronic Banking | 49,951 | 16.86% |
| Opening / Operation of Deposit Accounts | 49,913 | 16.84% |
| ATM / CDM / Debit Card | 18,082 | 6.10% |
| Remittance and Collection of Instruments | 3,702 | 1.25% |
| Para-Banking | 3,322 | 1.12% |
| Pension Related | 2,719 | 0.92% |
| Notes and Coins | 391 | 0.13% |
| Other Products and Services | 30,760 | 10.38% |
| Total Complaints Received | 2,96,321 | 100% |
Click here to check complaints filed against PSU Banks vs Private Banks
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