Bank of Baroda Branches Face Operational Challenges due to MS Office License Issue
Mumbai: Bank of Baroda branches across the country are grappling with significant operational disruptions following the bank’s recent decision to remove outdated and unlicensed versions of Microsoft Office from local PCs. This change, allowing only Chief Managers and higher-ranking officials to use licensed MS Office on their systems, has left other staff dependent on the web-based MS Office 365 platform, causing widespread inefficiencies.
Key Challenges Faced by Branches
- Operational Slowdown:
Branches heavily rely on MS Excel and MS Word for daily operations such as report generation, data analysis, and drafting official documents. The absence of these tools on local systems has hampered routine tasks, leading to delays and reduced productivity. - Workflow Disruptions:
Critical data and reports, often shared in MS Excel format, require immediate attention at the branch level. Without access to MS Excel on local systems, the process of editing and finalizing reports has become significantly slower. - Performance Issues with MS Office 365:
Staff using the web-based MS Office 365 face frequent performance issues, particularly in areas with limited internet connectivity. Basic actions like opening or saving files have become time-consuming, further hindering branch efficiency. - Lack of IT Support:
Regional and Zonal IT teams have reportedly been unable to provide effective solutions or alternatives to help branches adapt to this change, leaving staff without adequate guidance. - Increased Workload and Compliance Risks:
The inability to efficiently use MS Office tools has resulted in increased workloads for branch staff. Delays in completing essential tasks may also lead to compliance risks and potential customer dissatisfaction.
Request for Immediate Action
In a letter addressed to Shri Debadatta Chand, MD & CEO of Bank of Baroda, concerned staff members have appealed for the deferment of this policy. They have requested the availability of licensed MS Office tools, particularly MS Excel and MS Word, for all branch officers and staff to ensure smooth operations.
The letter emphasized the urgency of resolving the issue, citing widespread grievances among employees and the potential for compliance and customer service challenges. Staff members are hopeful that the bank’s leadership will intervene promptly to address these concerns and restore operational efficiency across all branches.
