State Bank of India (SBI) is accelerating the adoption of artificial intelligence across its operations. SBI is planning to shift its entire cheque processing system to AI to improve efficiency and reduce manual intervention.
Speaking at a press briefing after the bank’s quarterly earnings, SBI Chairman CS Setty said the Bank is extensively deploying AI in critical back-office functions such as fraud prevention, proactive risk management, anti-money laundering (AML), and cheque processing.
“We will be using AI extensively in fraud prevention, proactive risk management and anti-money laundering. These are all high-volume activities in the back office,” Setty said while addressing a question by IANS.
He said SBI’s entire cheque processing operation is being transitioned to AI.
“Our total cheque processing is moving to AI. It releases a lot of workforce which is currently employed in manually doing it. This is another back-office operation we are deploying. Operational improvement is our focus,” he said.
Setty indicated that AI will primarily automate repetitive, high-volume and rule-based processes rather than customer-facing roles. The technology is expected to reduce manual workloads in operational functions while enabling employees to focus on higher-value activities requiring human judgment and customer engagement.
