PNB may launch QR Code based Employee Feedback System to improve Customer Service
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Varanasi: Punjab National Bank’s MD & CEO, Ashok Chandra, announced that significant steps are being taken to enhance the efficiency of bank employees. Within the next two months, a QR code will be placed in front of employees’ desks, allowing customers to scan it and provide feedback on banking services. Canara Bank had also announced to use this QR Code based feedback form for its employees.
How will this QR Code work?
A QR Code will be placed on the desk of employee. A Customer visiting the Bank will scan the QR Code and a website will open. In the website, customer will have to provide his feedback about the employee and his experience in the branch.
Speaking at a press conference at Kathmandu Restaurant Hotel on Friday, Ashok Chandra stated that employees will be evaluated based on their efficiency and working style. He highlighted that PNB is the second-largest banking institution in the country and operates with complete transparency while fulfilling its responsibilities toward customers. Ensuring customer satisfaction and seamless banking services remains the bank’s top priority.
He further mentioned that PNB is expanding its network with banking touchpoints, particularly focusing on sectors such as state services, MSMEs, and agriculture.
During the press conference, PNB’s MD & CEO, Ashok Chandra, along with Zonal Manager & GM Deepak Singh and DGM Prabhash Lal, addressed the media.
आई मिलन की बेला
No, I do not agree.
Firstly, PNB should focus on fixing the basic infrastructure in branches. There is no proper network, which is the backbone of any digital initiative. Secondly, manpower shortage is a serious concern — branches are understaffed as per customer footfall.
Clerks and officers are already under extreme pressure due to overcrowding and lack of support staff.
Ambience is poor, and in most branches PTS, Peon, Daftary are either missing or outsourced, affecting basic functioning.