Punjab National Bank, nation’s leading public sector bank, announced the launch of its new customer care numbers 1800-1800 & 1800-2021 on the occasion of the bank’s 129th Foundation Day. The new easy-to-recall toll-free number aims to provide PNB customers with a seamless and hassle-free experience whenever they reach out to the customer care team.
Additionally, the bank introduced other products such as E-Marketplace and Instant QR on Mobile Banking App PNB One, PABL (Pre-approved business loan), Central Bank Digital Currency (CBDC), Digital KCC through JanSamarth Portal, Current Account opening through TAB and Video-KYC, PNB eSWAR and PNB Metaverse.
As a part of the 129th Foundation Day celebrations at the PNB head office, the new offerings were launched by Shri Atul Kumar Goel, MD & CEO and Executive Directors, Shri Vijay Dube, Shri Kalyan Kumar, Shri Binod Kumar and Shri M.Paramasivam in the presence of esteemed customers, senior officials and PNB employees.
Use of these numbers: services offered
The new customer care numbers 1800-1800 & 1800-2021 will be available 24×7 and will offer support in multiple languages. Customers can use this number to get information on their account balance, and past transactions, issue/block debit cards, and avail other key services provided by the bank. They can also register their complaints and queries with the bank’s customer care team.
As a part of the celebration, PNB in collaboration with PNB PRERNA, an association committed to promoting the bank’s CSR efforts, distributed infrastructure support items to governments schools in Delhi.
The new products launched by the Bank is praiseworthy.However the field workers such as Jusiness Correspondent Agents Retail Lending Consultants,Marketing Consultant are not made aware of the new products.Bank must periodically educate such field workers who are the ambassadors of the Bank.
Bank management should think of it for popularizing new products.
Hi