SBI customer service points to increase upto 1 lakh by 31 March 2024

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The State Bank of India (SBI) is set to expand its network of Customer Service Points (CSPs) significantly, aiming to reach 100,000 by March 31, 2024, as part of its commitment to enhancing Financial Inclusion (FI) efforts.

In a recent announcement, India’s largest bank stated its intention to revitalize the FI landscape by introducing doorstep banking through handheld devices and implementing IRIS scan technology. The bank will also enhance the presence of micro ATMs and passbook printers at CSP outlets.

Dinesh Kumar Khara, the Chairman of SBI, underscored the goal of establishing 100,000 CSP touch points by March 31, 2024. He outlined a visionary roadmap to facilitate the necessary technological advancements for effectively harnessing the potential of the Business Correspondent channel.

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SBI’s Customer Service Points serve as kiosks offering essential banking services to the public. These services encompass the Atal Pension Yojana, Jan Dhan accounts, cash withdrawals, and loan payments. Additionally, these points extend their offerings to encompass various financial services, such as broadband bill payments, bus ticket reservations, and micro-insurance options.

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