The Reserve Bank of India (RBI) has released the status of applications received under its Citizen’s Charter for July 2026. The data shows how many applications RBI received, how many were processed within the prescribed time limit, and how many were still pending at the end of the month.
What is RBI Citizen’s Charter?
A Citizen’s Charter is a document through which an organisation informs the public about the services it provides and the expected time within which those services should be completed. In simple words, RBI’s Citizen’s Charter tells applicants what services they can apply for and how much time RBI normally takes to process each service.
These services relate to different functions of RBI, such as currency management, foreign exchange management, payment and settlement systems, regulation and supervision, debt management, and services provided to banks and governments.
These applications are filed with the Reserve Bank of India (RBI) because RBI is responsible for providing various regulatory, financial and banking-related services. Banks, financial institutions, companies, government entities and, depending on the service, individuals may need to approach RBI for approvals, permissions, authorisations or other regulatory requirements.
For example, applications may relate to foreign exchange transactions, regulation and supervision of banks and financial institutions, payment and settlement systems, currency management, government debt management, and RBI’s role as banker to banks and governments.
Therefore, the applications reported under RBI’s Citizen’s Charter should not be confused with customer complaints against banks. They represent applications and requests submitted for the various services covered under RBI’s Citizen’s Charter.
RBI Received Over 21,000 New Applications in July
According to RBI data, 2,613 applications were pending at the beginning of July 2026. During the month, RBI received another 21,937 new applications.
Another 664 applications were sent back to applicants for additional information. This means that further details, documents or clarification were required from the applicants before RBI could continue processing their applications.
After making this adjustment, the total number of applications available for processing stood at 23,886.
99.9% Applications Processed Within Timeline
RBI processed a total of 20,628 applications during July 2026. Out of these, 20,609 applications, or 99.9%, were processed within the prescribed timeline.
Only 19 applications, representing 0.1% of the processed applications, were completed beyond the prescribed timeline. This means that almost all applications processed by RBI during July were handled within their stipulated processing period.
3,258 Applications Pending at End of July
At the end of July 2026, a total of 3,258 applications remained pending. However, the majority of these applications had not crossed their allowed processing period.
Out of the total pending applications, 3,239 applications, or 99.4%, were pending within the prescribed timeline. Only 19 applications, or 0.6%, were pending beyond the timeline.
According to RBI, among these 19 delayed applications, 16 were awaiting inputs from external agencies, while the remaining three applications were under process.
Function-Wise Status of Applications
RBI performs several different functions, and applications received under the Citizen’s Charter are classified according to the function or department concerned.
The highest number of applications was recorded under the Banker to Banks and Governments category, with 9,226 applications. RBI acts as a banker to banks and also performs banking and financial functions for the Central and State Governments. All 9,226 applications under this category were processed within the prescribed timeline.
Currency Management relates to RBI’s responsibilities concerning currency notes and the overall management of currency operations. This category recorded 8,900 applications. Of these, 8,225 were processed within the timeline, while 675 remained pending but were still within their allowed processing period.
Debt Management broadly relates to RBI’s role in managing government borrowing and public debt-related activities. This category had 750 applications, of which 627 were processed and 123 remained pending within the timeline.
Financial Markets covers services connected with RBI’s financial market-related functions. A total of 11 applications were recorded in this category. Eight were processed within the timeline and three remained pending within the timeline.
Foreign Exchange Management Applications
Foreign Exchange Management deals with matters relating to foreign exchange transactions and the regulatory framework governing such transactions in India.
Under this category, RBI handled a total of 2,450 applications. Of these, 1,333 applications were processed within the prescribed timeline and 10 were processed beyond the timeline.
Another 1,091 applications were pending within the timeline, while 16 applications remained pending beyond the timeline.
Payment and Settlement Systems Applications
Payment and Settlement Systems refers to RBI’s role in regulating and overseeing systems through which payments and settlements are carried out in India.
This category recorded 38 applications. Of these, 17 were processed within the timeline, four were processed beyond the timeline and 17 remained pending within the timeline.
Regulation and Supervision Applications
Regulation and Supervision broadly refers to RBI’s role in regulating and supervising entities that come under its regulatory jurisdiction, including banks and certain other financial institutions.
This category recorded 2,511 applications. RBI processed 1,173 applications within the timeline and five beyond the timeline. Another 1,330 applications were pending within the timeline and three were pending beyond it.
RBI Citizen’s Charter Covers 213 Services
RBI regularly reviews the services included under its Citizen’s Charter. As of July 31, 2026, a total of 213 services were covered under the Charter.
This means applicants can refer to the Citizen’s Charter to understand the expected processing timelines for a wide range of services provided by RBI.
