Big Win for PNB Employees! QR Code Based Employee Feedback System will not be implemented

There is a big news for Punjab National Bank Employees. As per the reports, the QR-code based employee feedback system will not be implemented. The MD&CEO of Punjab National Bank has finally accepted the demands of AIPNBOA (All India Punjab National Bank Officers’ Association).

The General Secretary of AIPNBOA – Shri. Dilip Saha met with MD&CEO of Punjab National Bank and discussions were held on several issues.

The issue of marking attendance through AAGMAN App and QR code-based customer feedback was already taken up with MD and CEO expressing concerns and giving our suggestions vide letters dated 21.04.2025, 09.06.2025 and again on 19.06.2025.

During the meeting on 13.05.2025, the agenda of AAGMAN app and QR Code was discussed. AIPNBOA did not agree on QR Code-based policy. On AAGMAN app, the association raised concern and management assured that the application does not track the location of an employee and the location is accessed only during login for marking the attendance and login within range area will be treated as valid and will not be questioned in future.

On this written assurance AIPNBOA gave message to members that they can use PNB AAGMAN app. However, Management also agreed that alternative method of marking attendance through Bio-Matric is also valid.

Further to the earlier meeting of 13.05.2025, the management once again called the AIPNBOA GS on 26.06.2025. Although no formal agenda was shared in advance, meaningful and wide-ranging discussions were held in the presence of CGM, GM-HRDD, GM-HRMD, GM-HR, and DGM-HR.

A key issue raised was our strong objection to the implementation of the QR code-based customer feedback system on individual officer basis.

AIPNBOA firmly reiterated our consistent stand that customer service feedback should continue to be collected at the branch (SOL) level, in accordance with the Bank’s earlier policy. Feedback mechanisms targeting individual officers are unacceptable and detrimental to team spirit and morale.

AIPNBOA raised several issues such as:

• Centralisation of key verticals, especially the shifting of ZRMCs to CRCs and the proposed reduction and relocation of RCCs to only five centres — a move we believe will negatively impact operational efficiency and officer convenience.
• Unreasonable demands, such as seeking Balance Confirmation letters on a yearly basis (instead of the existing 3-year cycle) and the compulsion to renew CC accounts within 15 days, despite RBI’s policy allowing 180 days for review and renewal. Such practices are creating an excessive workload at branches and adversely affecting business growth.
• Pressure from CHs/ZMs on officers to use the Aagman App, even when they are already marking attendance through the biometric system, despite both options being permissible under the existing policy.
• Inadequate DIEM reimbursements for hotel stays, arbitrary conditions for two-wheeler travel approvals and documentation, non-reimbursement of actual flight seat costs, long-pending lease rent issues in locations like Panchkula and Mohali, among others.
• Recruitment on linguistic basis to overcome the shortage of manpower in many circles which are difficult as well as deficit circles. This will help especially our technical officers such as Agriculture officers, Marketing officers and IT officers, who are presently working in different parts of the country to go back to their home circle on request transfers.
• The issue of payment of Special Concession/ incentives to Officers working in Kashmir Valley – Revision of rates as revised by DOPT vide their latest communication was also discussed and we are hopeful the same will be implemented shortly.

Following this meeting, AIPNBOA GS was invited for a one-on-one interaction with our MD & CEO, which lasted for approximately 80 minutes. All of the above matters were raised in detail during this discussion.

The MD & CEO responded positively and also acknowledged the concerns and assured that necessary corrective actions would be taken. Significantly, the request to retain the earlier policy of collecting customer feedback at the branch level (SOL) and not on individual officers via QR codes has been accepted by the MD & CEO.

Additionally, it was assured that no new verticals, mergers, or centralisation initiatives will be implemented without prior consultation with our association, and certainly not during mid-academic year, so as to avoid disruption to officers and their families.