PNB invites applications from Clerical Staff for posting as Special CSA

Punjab National Bank (PNB) has issued an important notice regarding the posting of clerical staff as Special Customer Service Associates (SCSA) for 2026. The bank has invited applications from interested and eligible clerical employees who wish to work as Special Customer Service Associates.

The notice was issued by PNB’s Human Resource Division, Head Office, on November 9, 2026. All PNB Circles have been instructed to identify vacancies in branches under their respective jurisdictions and complete the selection process within the prescribed schedule.

The post of Special Customer Service Associate was earlier known as Special Assistant. The policy and procedure for this posting are governed by the settlements dated November 1, 1988, October 13, 2008, and October 14, 2024, signed between the bank management and AIPNBEF, as amended from time to time.

PNB Special CSA 2026: Application Dates

As per the notice, the application link has been opened on November 9, 2026. Interested and eligible clerical employees can submit their applications through the Employee Self Service portal. The last date for submitting applications is November 16, 2026. November 16, 2026, will be considered the cut-off date for checking the eligibility of employees who have applied for the Special CSA posting.

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PNB Special CSA 2026: Interview and Selection Process

After receiving the applications, the respective controlling offices will call eligible candidates for interviews. The bank will call candidates in the ratio of 1:1.5, which means the number of candidates called for interviews will be 50% higher than the total number of available vacancies.

This arrangement is intended to maintain a panel of suitable candidates so that employees are available for future vacancies, if required. The concerned offices will generate reports containing the details of applicants after the last date of application. The interview and selection process will be conducted between November 20 and November 27, 2026.

How to Apply for PNB Special CSA Posting 2026?

Interested and eligible clerical employees can submit their applications through the following navigation path in the bank’s Employee Self Service portal:

Employee Self Service >> Posting as SCSA >> Apply for Posting as SCSA

Employees should submit their applications within the prescribed deadline of November 16, 2026.

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