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The Governor of the Reserve Bank of India (RBI) met the Managing Directors and Chief Executive Officers of public sector banks and select private sector banks in Mumbai on December 9, 2025. This meeting was part of RBI’s regular engagement with top bank management. The last such meeting was held on January 27, 2025.
The meeting was also attended by Deputy Governors T. Rabi Sankar, Swaminathan J, Dr. Poonam Gupta and S. C. Murmu. Senior officials in charge of Supervision, Regulation, Enforcement, and Consumer Education and Financial Inclusion were also present.
Highlights
- Banking sector has improved in 2025, said the RBI Governor
- Banks should further improve customer service
- Focus should be on reducing customer complaints
- RBI Governor expressed concern over the rise in digital fraud
- Banks should take more steps to prevent digital fraud
- A 1.25% rate cut will reduce the cost of lending
- Banks were asked to contact customers for re-KYC
- Banks were also asked to contact customers for unclaimed deposits
- RBI reiterated working together with banks
- RBI and banks will work together to simplify rules
The Governor said that the banking sector has shown steady improvement in 2025. However, he warned banks not to become complacent and to remain alert in the fast-changing environment. He said that the 125 basis points easing and increased use of technology should help reduce costs and improve efficiency. This will support long-term growth and financial inclusion.
He stressed the importance of better customer service and asked banks to focus on reducing customer complaints and improving internal systems. The Governor also warned about the rising risk of digital fraud and called for stronger, intelligence-based security measures.
He appreciated banks for their efforts on re-KYC and handling unclaimed deposits. He urged them to reach out to customers more actively and continue awareness campaigns. He also confirmed that RBI will continue to follow a consultative approach while simplifying and consolidating regulations.
During the meeting, bank representatives shared their views and feedback on various policy, regulatory, and operational issues.
