India Post Payments Bank (IPPB) announced the launch of WhatsApp Banking Services for customers in New Delhi on Friday, enabling them to access banking services on their mobile phones.
The newly launched India Post WhatsApp Banking channel will enable its customers to connect with the bank on WhatsApp and avail a host of banking services, including doorstep service requests, locating the nearest Post Office, and much more.
The India Post-WhatsApp Banking solution will soon include multi-language support, enabling added convenience for customers, especially those in the rural parts of the country to access banking services in their preferred language.
Airtel has been working with India Post Payments Bank to deliver as many as 250 million messages per month to the bank’s customers many of whom are located in small towns and tier 2,3 cities.
The IPPB and Airtel IQ are also working towards further integrating a LIVE interactive customer support agent into the WhatsApp solution, enabling customers to access 24X7 support and get quick resolutions for their queries.
IPPB Bank SMS Banking
India Post Payments Bank, provides the facility of SMS banking so that customers can quickly access the account details on their mobile phones, simply by sending an SMS to the IPPB’s SMS Banking number 7738062873.
Unique features of SMS banking:
- Compatible with all mobile handsets
- Internet not required
- Accessible anywhere, 24×7
To utilise the services, just follow two simple steps:
- Register your mobile number with us for SMS banking
- Send keyword “REGISTER” to 7738062873 from your mobile number, linked to your savings/ current account
Currently Available Services on SMS banking:
| Services | SMS to be sent on 7738062873 |
| Balance enquiry | BAL |
| Mini statement | MINI |
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