ICICI Bank New Job: Apply for the e-Relationship Manager

• Job Level: Entry-Level Managerial

• Industry: Retail Banking

• Experience: 0-8 Years

• Location: Across India

About the Role:

As an e-Relationship Manager at ICICI Bank, you will serve as a single point of contact for your mapped customers, assisting them with their banking needs through various channels. This role requires a deep understanding of customer profiles, banking behavior, and financial requirements. By leveraging the Bank’s 360-degree banking philosophy, you will enhance customer relationships, drive revenue growth, and ensure seamless banking experiences.

Key Responsibilities:

Customer Relationship Management:

• Build and deepen customer relationships to increase wallet share and revenue through the phone channel.
• Ensure holistic engagement and recommend appropriate banking products.

Service Excellence:

• Deliver superior service quality to retain customers and improve the Net Promoter Score.
• Ensure every interaction enhances customer satisfaction.

Product Advisory:

• Gain thorough knowledge of all banking products and provide accurate information to customers.
• Act as the primary contact for all customer queries.

New Business Development:

• Expand the customer base by leveraging referrals from existing customers.
• Drive new business growth in customer portfolio, volume, and revenue.

Customized Solutions:

• Work closely with product specialists, subject matter experts, credit, and service teams to provide the best financial solutions to customers.

Ethical Banking:

• Offer products that are beneficial to both the customer and the Bank, upholding ICICI Bank’s core values.

Key Qualifications & Skills:

• Educational Qualification: MBA, Chartered Accountants, Engineers, or Graduates with relevant experience in relationship management across industries.
• Relationship Management: Strong ability to build, maintain, and leverage customer relationships effectively.
• Sales & Advisory Skills: Aptitude for identifying sales opportunities, cross-selling products, and delivering financial advisory services.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills to engage with customers effectively.
• Problem-Solving & Analytical Thinking: Ability to assess customer needs and offer tailored financial solutions.