IBA Revises List of Sensitive Installations in Banks

Earlier, IBA had released a list of 17 sensitive installations in banks, and employees working in these offices were asked not to participate in the strike. UFBU intervened and informed that these sensitive installations were not covered in the Bipartite Settlement. UFBU also threatened to terminate the provisions of Bipartite Settlement if IBA did not revise its letter.

Now, IBA has revised its letter, and only 11 offices have been identified as sensitive installations. This means, employees working in these offices will not participate in strike.

List of Sensitive Installations where round the clock management / surveillance is required

1. Security Officers: Monitoring the security function of the Bank.
2. Data Centres (DC) & Disaster Recovery (DR) Centres: The core IT infrastructure hosting CBS, servers, and network operations, Near Disaster Recovery (NDR), Co-location Data Centre.
3. Payment, Settlement & Remittance Hubs: Centralized cells processing Prepaid instruments, AePS, RTGS, NEFT, IMPS, NACH, UPI transactions and Reconciliation team in round the clock centralised.
4. ATM Operations & Switch Centres: Departments and vendor teams monitoring ATM networks, hubs, card switches, and payment gateways.
5. Treasury Operations & SWIFT Cells: Front and back offices handling liquidity, forex dealing, investments, and international messaging (SWIFT).
6. Cyber Security Operations Centres (CSOC/CISO): Units dedicated to 24×7 threat monitoring, IT security, and network protection.
7. Digital / Alternate Delivery Channel Operations: Teams managing and monitoring Internet Banking, Mobile Banking, CBDC, and other digital platforms in round the clock centralised.
8. Fraud Risk Management (FRM) & I4C Cells: Departments monitoring suspicious digital transactions and coordinating with Law Enforcement/I4C on a 24×7 basis.
9. Network Operations Centre
10. Contact centre – Operations including IVR, if outsourced
11. Call Centres / Contact Centres: 24×7 customer service and grievance redressal channels, if outsourced.

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