Bank CTBC Indonesia Deploys Infosys Finacle Digital Banking Solution

Bengaluru, September 9, 2025 – PT Bank CTBC Indonesia (Bank CTBC Indonesia), a subsidiary of CTBC Group, Taiwan, has announced the successful deployment of Infosys Finacle Digital Banking Solution Suite on a cloud-hosted model.

The implementation was carried out in collaboration with Infosys Finacle, part of EdgeVerve Systems (a wholly-owned subsidiary of Infosys). This marks a significant step in the bank’s digital transformation journey.

The cloud-based Finacle suite is expected to help the bank scale its operations effortlessly, meet growing business demands, and deliver new innovations faster. The modernization is also aimed at reducing time-to-market for new products and services, while enhancing customer experience and improving operational efficiency.

Upgrade to Latest Finacle Solutions

As part of this digital adoption, Bank CTBC Indonesia has upgraded to the latest versions of Finacle loans, deposits, trade finance, payments, and customer data hub. These solutions are seamlessly integrated with the bank’s existing technology landscape, which also includes Finacle Online Banking and Finacle Retail Loan Origination systems.

Key Highlights of the Deployment

• Rapid innovation and security: The Finacle Digital Banking Suite on cloud enables the bank to accelerate feature releases, foster faster innovation, and improve time-to-market for new offerings, while ensuring robust security.
• Customer Data Hub: The Finacle Customer Data Hub provides a unified, 360-degree view of customer information, enabling personalized services and smooth third-party integrations.
• Performance boost: By choosing the PostgreSQL database platform for the Finacle suite, the bank achieved over 300% reduction in bulk processing time, significantly boosting operational efficiency. This has also resulted in a reduction of total cost of ownership (TCO).

Iwan Satawidinata, President Director, PT Bank CTBC Indonesia, said:
“Our collaboration with Infosys Finacle has set a new bar for digital banking in Indonesia. The deployment of these advanced solutions is a cornerstone of our ‘Journey Next’ strategy, which focuses on digital innovation and operational excellence. This modernization empowers us to deliver secure and tailored services that meet the evolving needs of our customers. We are excited about the opportunities this partnership brings, not only for our bank but also for our stakeholders and the communities we serve.”

Sajit Vijayakumar, Chief Executive Officer, Infosys Finacle, added:
“This deployment demonstrates the power of our cloud-native banking solutions in enabling bank-wide transformation. Bank CTBC Indonesia will now benefit from scalable, secure, and flexible operations with the cloud-based deployment. We are proud to deliver an industry-leading platform that supports innovation and inspires better banking experiences. This collaboration underscores our commitment to helping the bank create exceptional value for its customers.”

About Bank CTBC Indonesia

PT Bank CTBC Indonesia, formerly known as PT Bank Chinatrust Indonesia, is 99% owned by CTBC Bank Co., Ltd. (formerly Chinatrust Commercial Bank Co., Ltd.), one of Taiwan’s leading banks, and 1% owned by PT Bank Danamon Indonesia Tbk. The bank began operations in Indonesia in 1997 under the name PT Bank Chinatrust Tamara, with an 85% stake held by Chinatrust Commercial Bank and 15% by Bank Tamara.

In 2001, Chinatrust Commercial Bank increased its stake to 99%, renaming the bank PT Bank Chinatrust Indonesia. Later, in 2013, Chinatrust Commercial Bank Co., Ltd. rebranded as CTBC Bank Co., Ltd., and the Indonesian subsidiary followed suit, changing its name to PT Bank CTBC Indonesia.

With a strong capital base and consistent performance, Bank CTBC Indonesia has been recognized as one of the leading banks in the country. The bank provides a full range of corporate and consumer banking services and is committed to being a reliable and trusted institution. As of now, it has assets totaling IDR 22.86 trillion and operates 11 offices across Indonesia.

Bank CTBC Indonesia is supervised by the Financial Services Authority (OJK) and Bank Indonesia (BI). It is also a participant in the Indonesia Deposit Insurance Corporation (LPS) guarantee program.