
India’s public sector lenders have faced criticism from customers for not offering satisfactory services. A recent incident at a branch of the State Bank of India (SBI) has brought this issue to light. On May 30, a customer took a photograph of an SBI branch showing the entire staff on a lunch break and posted it on social media, expressing frustration with the bank’s services. The photo given below was shared by the user.

SBI’s Response and Request for Tweet Deletion
In response to the viral tweet, SBI expressed regret over the inconvenience caused and asked the social media user to delete the tweet. The bank cited security reasons for prohibiting photography or videography inside branch premises and warned that the user could be held accountable if the images were misused. SBI recommended immediate removal of the tweet. The user has now deleted the post from social media platform X (formerly twitter).
SBI’s Explanation and Complaint Registration Process
When the tweet was not removed, SBI released a series of tweets on May 31 to clarify its stance. The bank stated that no specific timings have been fixed for the lunch break of staff members in their branches. Instead, lunch hours are staggered to ensure continued services to customers during working hours. SBI encouraged customers facing any problems with branch services to register a complaint through their official complaint registration portal.



To register a complaint, customers can visit the SBI complaint registration portal at https://crcf.sbi.co.in/ccf and select the appropriate complaint category. For issues related to branch services, customers can choose “Raise Complaint – Others >> Personal Segment/Individual Customer // General Banking>>Branch Related>>No Response to Queries” and provide brief details of the issue. Upon successful registration, customers will receive a complaint number on their registered mobile number or email ID, and the concerned team will investigate the matter.
I asked customer that when you visit any Govt office for your work, where almost only three to four hours employees are found on their seats and you stand there keep quite selently, the Govt officials call you so many times for your work and you go there with consuming fuel of how many liters, you calculate but kerp mum, why ?
I feel that collectively lunch resultantly inconvenience to the customers and customers are our respectable for Bsnks but you make major issue to have lunch collectively of Bank staff and creates havoc.
It is squarely wrong for Bank staff to have lunch together and for customers to create havoc.