SBI Named World’s Best Consumer Bank for 2025

The State Bank of India (SBI), which is the largest bank in the country, has been honored with the title of ‘World’s Best Consumer Bank’ for the year 2025. This recognition has been given by the well-known international magazine Global Finance.

This award is not just based on opinions. It is the result of deep research and analysis done by the magazine. They also took valuable input from corporate finance experts, banking analysts, and professionals from banks across the world to make this decision.

This global recognition shows the strong performance of SBI in providing services to retail customers (consumers) and highlights the bank’s trust, service quality, and efficiency.

CS Setty, who is one of the senior leaders at SBI, will receive this award during the ‘World’s Best Bank’ annual event which will be held on October 18 in Washington, D.C.

CS Setty. Chairman, SBI, said, “Customer experience remains central to our growth strategy. By simplifying on-boarding, enabling vernacular voice banking, and ensuring 24/7 digital support, we aim to deliver a seamless and inclusive experience across geographies, particularly for emerging segments in rural and semi-urban areas. Further, we are building omni-channel engagement models, supported by hyper-personalised offerings powered by AI.”