Reserve Bank of India (RBI) Internal Ombudsman Directions 2026

The Reserve Bank of India has released a new master circular on Internal Ombudsman directions. You can download circulars via links provided below.

1. Reserve Bank of India (Commercial Banks – Internal Ombudsman) Directions, 2026
2. Reserve Bank of India (Small Finance Banks – Internal Ombudsman) Directions, 2026
3. Reserve Bank of India (Payments Banks – Internal Ombudsman) Directions, 2026
4. Reserve Bank of India (Non-Banking Financial Companies – Internal Ombudsman) Directions, 2026
5. Reserve Bank of India (Non-Bank Prepaid Payment Instruments Issuers – Internal Ombudsman) Directions, 2026
6. Reserve Bank of India (Credit Information Companies – Internal Ombudsman) Directions, 2026

The aforesaid directions are expected to strengthen the internal mechanism for resolution of customer grievances within the regulated entities.