France’s National Commission on Informatics and Liberty (CNIL) has imposed a substantial $35 million fine on Amazon for what it deems as overly intrusive surveillance of workers in its warehouses.
Detailed Findings of CNIL Investigation
The CNIL investigation focused on Amazon France Logistique, the entity managing the warehouses. It discovered that data captured by handheld scanners used by workers was meticulously recorded. Employees had to explain even the briefest interruptions, creating a high level of scrutiny.
Amazon Disputes CNIL’s Ruling
Amazon has contested CNIL’s ruling, asserting that the conclusions drawn by the commission are “factually incorrect.” The disagreement centers around the alleged excessive monitoring of workers.
Investigation Origins and Overbearing Monitoring Methods
Prompted by media reports, the investigation revealed Amazon’s methods for monitoring and controlling scanning speed, which were deemed excessive. Alerts were triggered for fast scanning or scanning items too quickly after each other. Breaks of specific durations, such as 10 minutes or more, were also monitored.
Issues with Data Collection and Retention Practices
CNIL identified problems with Amazon’s data collection and retention practices, alleging that the company used scanned data to plan warehouse work, evaluate employees, and provide training. This approach, according to CNIL, exerted constant pressure on employees and violated the General Data Protection Regulation (GDPR) of the European Union.
Amazon’s Defense and Industry Practices
In response to the fine, Amazon released a detailed statement defending its warehouse management systems as standard industry practice. The company argued that these systems are crucial to simplify employees’ daily lives, ensuring their safety and efficiency.
Global Concerns about Worker Surveillance
Interestingly, similar concerns about worker surveillance have been raised by Amazon employees in the United States and the United Kingdom. Complaints include non-stop camera monitoring by managers and the use of artificial intelligence in surveillance practices.
