A recent incident at Union Bank of India in Rampur, Uttar Pradesh, has gone viral on social media, where a woman and her son got into an argument with a bank cashier. The situation escalated when the son started recording the incident, leading to public outrage. However, it is important to understand what actually happened and why the bank’s rules must be followed.
What Happened?
A woman visited the Union Bank of India branch in Rampur to withdraw Rs.5 lakh from her account. Since it was a large amount, she brought her son along for safety reasons. However, when she reached the counter, the cashier refused to hand over the money to her son standing with her.
The cashier was following the bank’s security policy, which states that cash must be handed over only to the account holder and not to anyone else. This rule exists to prevent fraud, theft, and other security risks.
Instead of talking to the branch manager or filing a formal complaint, the son started recording a video of the argument. The cashier, noticing this, objected to the recording, as filming inside a bank branch is strictly prohibited under Indian law.
A scuffle broke out when the cashier tried to stop the recording. The son claimed that the cashier threatened him, and soon, the argument turned into a viral controversy.
Who Was at Fault?
At first glance, the video makes it seem like the cashier was rude and unhelpful, which led to the public outrage. However, if we look at the situation from a banking and legal perspective, the bank was not at fault.
- Bank policy states that cash can be given only to the account holder – As per bank security rules, when withdrawing cash, only the account holder can receive the money. If a bank employee hands over cash to someone else, it could lead to fraud or even legal action against the bank staff. In this case, the son was not the account holder, so the cashier had to follow the rules.
- Recording inside a bank is illegal – In India, filming or taking photos inside a bank branch is strictly prohibited for security reasons. This rule helps prevent fraud, identity theft, and misuse of confidential banking information. The son violated this law by recording the cashier without permission.
- Customers should use the proper complaint process – If the woman or her son had any issue with the cashier’s behavior, they should have spoken to the branch manager or filed a written complaint. Fighting or creating a scene inside the bank is not the right way to handle disputes.
Lessons to Learn from This Incident
- Follow banking rules – Bank employees are trained to follow strict security policies. Customers should respect these rules instead of arguing.
- Know the law – Recording inside a bank is illegal. Violating this law can lead to legal action.
- Resolve issues peacefully – If there is a problem, speak to the branch manager or file a complaint instead of arguing or recording videos.
- Avoid unnecessary fights – Physical or verbal fights do not solve problems. Instead, they can create legal trouble for both customers and bank staff.
Final Thoughts
While the viral video made the cashier look like the wrongdoer, the real issue was a misunderstanding of banking policies. The bank was only trying to ensure safety and security. Instead of arguing and recording videos, the customer should have followed the proper complaint procedure.
In the future, such incidents can be avoided if both customers and bank staff communicate calmly and respect the rules.
