Central Bank asks all Branch Heads to behave properly with Staff

The Central Bank has issued a formal communication to its branch heads emphasizing the importance of maintaining proper conduct and professionalism while managing staff. This move comes after numerous complaints were lodged by branch employees regarding inappropriate behavior by branch heads, which reportedly affected the work environment, employee morale, and overall branch performance.

Concerns Raised by Staff

The complaints from employees highlight the following issues:

• Insulting or reprimanding staff in front of customers
• Declining genuine leave requests without due consideration
• Use of abusive language and issuing threats of transfers

Such behavior has been deemed unacceptable and in violation of the organization’s values and code of conduct.

Branch Heads’ Role and Responsibilities

The guidelines remind branch heads of their critical role as leaders and managers. They are responsible for:

• Ensuring effective branch operations.
• Maintaining a professional and supportive relationship with staff.
• Creating a work environment conducive to achieving collective targets and goals.

The Central Bank has emphasized that targets and tasks are achieved through the collective effort and cooperation of all team members, making it essential for branch heads to foster a respectful and motivating workplace.

Instructions for Branch Heads

The circular outlines specific instructions for branch heads to improve their conduct and management practices:

1. Treat staff with professionalism, empathy, and fairness.
2. Avoid reprimanding or insulting employees in public settings.
3. Address genuine leave requests appropriately and without bias.
4. Refrain from using abusive language or threatening staff with transfers.
5. Set an example of respect and integrity through their leadership.

The Central Bank has also warned that any misconduct or deviation from these guidelines will lead to strict disciplinary action following bank policies.

Aiming for a Positive Work Environment

The circular underscores the need to create a positive and motivating workplace where grievances are addressed promptly, and employees feel respected. It stresses that maintaining such an environment is vital for achieving branch objectives and taking the bank to greater heights.

This communication serves as a reminder for branch heads to adhere to the bank’s highest standards of behavior and management practices moving forward.