Bank of Baroda Inaugurates First Phygital Branch in Kolkata

Bank of Baroda, one of India’s leading public sector banks, has inaugurated its first Phygital Branch in Kolkata at the NSB Airport Branch within the premises of Netaji Subhas Chandra Bose International Airport. The phygital branch will redefine customer experience by seamlessly integrating self- service and assisted service models to meet the diverse requirements of customers. 

Bank of Baroda has now opened seven phygital branches across the country with each branch featuring Self Service kiosks, a Video Contact Centre for non-financial services and Universal Service Desks for in-person customer service. The Bank also inaugurated its all new e-Lobby in Kestopur.

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Step into the future of banking with Bank of Baroda’s Phygital Branches! 🌐✨

We’ve combined the best of both physical and digital banking to offer you a smarter, more efficient banking experience. From self-service kiosks for easy transactions to video contact centres that… pic.twitter.com/XPDKphzpWn

— Bank of Baroda (@bankofbaroda) April 24, 2025

• This is the Bank’s first Phygital branch in Kolkata Zone and the 7th such branch across the country
• The Phygital branch offers a differentiated customer service experience through Self Service kiosks, Video Contact Centre and Universal Service Desks
• The Kolkata Zone is a Business Hub for Bank of Baroda in West Bengal, with 4 Regional Offices under its Zonal Structure

Shri Debadatta Chand, Managing Director & CEO, Bank of Baroda inaugurated the Phygital branch, in the presence of Shri Sanjay Tiwary, General Manager & Zonal Head – Kolkata Zone; Shri Sandeep Kumar – Regional Head and other senior bank executives & staff members of the Zone & Region.

Commenting on the occasion, Shri Debadatta Chand, Managing Director & CEO, Bank of Baroda said, “We are pleased to launch our first phygital branch in Kolkata and the seventh such branch across the country.

This new branch model is a major step toward improving the customer experience by blending digital convenience with personalized support, based on each customer’s unique preferences. Bank of Baroda’s phygital branches are playing a key role in making banking more efficient, convenient, and engaging for customers.

The key features of Bank of Baroda’s Phygital branches are:

• Self-Service Kiosks: Self-service kiosks with interactive touch screens/tablets and other digital interfaces through which customers can avail a host of services such as PAN updation, receiving Account Statement through email, obtaining TDS certificate, nominee updation etc.
• Video Contact Centre: Customers can directly connect with the Bank’s contact centre through a video call for assistance on all non-personalised and non-financial services such as Home Loan enquiry, Savings Account, Term Deposit, Car Loan etc.

• Universal Service Desks: The Phygital branch also has an exclusive Service Area with Universal Service Desks that act as a one-stop solution for all banking needs for customers that require in- person service.

The Kolkata Zone is a Business Hub for Bank of Baroda in West Bengal, with 4 Regional Offices under its Zonal Structure. The Kolkata Zone has a network of 258 branches with 33% of branches located in rural & semi-urban areas of the state.

About Bank of Baroda

Established on July 20, 1908, by Sir Maharaja Sayajirao Gaekwad III, Bank of Baroda is one of India’s leading commercial banks. The Government of India holds a majority stake of 63.97% in the Bank.

Serving a global customer base of approximately 165 million, the Bank operates through nearly 60,000 touchpoints across 17 countries spanning five continents. In addition to its wide physical presence, the Bank offers a full suite of banking products and services through its advanced digital platforms, ensuring customers enjoy a seamless and hassle-free banking experience.

Driven by a strong vision aligned with the goals of its diverse customers, Bank of Baroda strives to deliver banking services that foster trust, reliability, and security in every interaction.