Bank Clerks will now be called ‘ Customer Service Associate’ and Clerk duties will change as per latest salary settlement
12th BPS Update: The 12th Bipartite Settlement is going on and there is a big news regarding the same. As per the meeting between IBA and Workman union, it is expected that the roles and responsibilities of clerks are getting changed. Clerks are being given more responsibility in the bank. Moreover, it is also anticipated that the designation of clerks will be changed to ‘Customer Service Associate’.
Following negotiations on salary increments between the Indian Banks’ Association (IBA) and banking organizations in January, an increase in responsibilities for clerks is proposed. Under the agreement of a 17% salary increment, bank staff may be officially provided with responsibilities, including insurance, mutual funds, stocks, and various duties related to customer service.
Additionally, a proposal for an increase in the daily tasks of clerks has been put forward. Following discussions between the IBA and the Workman Union, changes in staff designations have been outlined.
12th Bipartite Settlement: New Names of Bank Clerk and Sub Staff
The clerk will be referred to as a Customer Service Associate, the Head Cashier as Senior Customer Service Associate, Special Assistant as Special Customer Service Associate, and all other staff, including peons and bill collectors, as Office Assistants. Electricians and AC helpers will be addressed as Technical Office Assistants, and cleaners will be known as Housekeepers.
12th BPS: Increase in Responsibilities of Bank Clerk
The proposal also includes an increase in the responsibilities associated with the clerk’s designation. Apart from banking duties, responsibilities for stocks, funds, insurance, etc., have been assigned. The main tasks of clerks, such as clearance and deposit-related work, are proposed to be increased.
Currently, a clerk’s responsibility is handling cash and checks worth ₹10,000 in a day, and this could be increased to ₹50,000. The existing limit for clearing and fund transfer is proposed to be increased from ₹15,000 to one lakh. The cash receipt for demand drafts is suggested to be increased from ₹15,000 to ₹50,000. Similarly, the capacity for cash receipts and authorized pass limits could be increased to ₹50,000. The cash deposit limit has not been specified. More details will be released soon. Read IBA Workman agreement here.
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Third party products are gaining importance not in the interest of banks but only in vested interests of top officials.
Bank slowly taken over over by insurance company. Bank employees turning as insurance agent of respective tie up companies . One day they wont be called bank employees they will be called insurance agents
Bankers will be doing all jobs like insurance, mutual fund etc. except banking like teachers are doing all jobs like various surveys, election duties etc. except teaching.
Insurance vosri walo ko bank se nikalo Bhai…. Public ka hard earned money yehi sab khaa lete hain.
Poor banking service- failure by Top Management with wrong policies – unable to use human resources effective way – not progressive for both customer and employees
Just like Tata Steel also makes steel ! Banks also do banking in a while when free from selling insurance and MF. Intelligent and wise ones, who occupy top management does realise it is the clients deposits and loans with them, which funds these insurance schemes ! They turn a blind eye as they are individually perked by the insurance/MF cos for loss !to bank !
The nature of clerical job & duties of the clerks remain the same. There is a proper designation also existing. Why then the change ? That too Customer Service Associate ? Customer is King according to business outlook. But the employees had applied for erstwhile Clerical Post with a different job specifications. This abrupt change of designation with preexistense of staff shortage will definitely disturb the mental faculty of the Bank employees. A weak Union with diminishing bargaining power and a government with Capitalistic Views is not at all good for present state of Banking Industry. The Financial Sector of India has started crumbling to collapse.
CHANGE COMPLETELTLY TO CTC NO REQUIREMENT OF IBA
NO UNION REQUIRED
ALL SATURDAYS TO BE WORKING
IF U CAN DO WORK OTHERWISE PEOPLE OUTSIDE ARE READY TO WORK EVEN FOR 12 TO 14 HOURS
IT WILL NEVER COLLPSE IT WILL GO TO NEW HEIGHS
worst and scary future working conditions for bank employees as a whole Vs poor defending workmen unions with Managements.
everything is going on in Banks except priority to the Core Banking Business. Pathetic conditions
बैंकिंग क्षेत्र की सबसे भयावह स्थिति होने वाली है, सरकार की मंशा तो अधिकतम लाभ लाभ लाभ चाहिए है, लेकिन अधिकारियो को भी अपना बचा हुआ समय पास करने की पडी हुई हैं। सरकार धीरे धीरे सब कुछ को कुछ और ही दिशा में ले जाने की है।
Customer service is one thing that the staff needs to be reminded often. So the new destination is good. But customer should be allowed inside the premises, not to be driven to
ATM, CDMs, etc. Five days a week will further worsen the customer service. Banks should realize the value of the customer vis- a vis cost and returns.