AIPNBOF provides suggestions to MD&CEO on how to make PNB a better bank to work with

The All India Punjab National Bank Officers’ Federation has written a letter to the MD & CEO of Punjab National Bank, suggesting important feedback for improving the work environment in the bank.

Suggestions to improve work environment in Bank

1. Office / Branch timing – Most of the bigger branches are closed after 6 PM, it goes as late as 8 PM. Most of the Admin offices are closed after 7 PM. There should be a directive from HO to ZO and CO to ensure that all branches and admin offices are closed by 6 PM. Only adequately rest employees can deliver good and efficient service the next day and as all of us know banking is a service industry where quality service matters the most.
2. Meetings both virtual and in person are dragged up to late hours in the evening even it goes up to night and this is having adverse effects. All such meetings either virtual or in person should end by 6 PM and there are too many virtual meetings happening every day from HO, ZO and CO, such meetings should be minimized.
3. Any virtual meeting in business hours should be avoided.
4. There should be a complete ban on illegal day end checks by CO on branches.
5. Holiday working should be avoided.
6. All ZO and CO authorities should be directed not to abuse, give threat and humiliate employees working under them, every day we are getting complaints of misbehavior from controlling office officials.
7. Targets given to branches and verticals should be realistic and in line with industry trends and our corporate guidelines. If today banking industry is growing at the rate of 10 pc then our targets should be around that only max plus 2 pc above industry trends.
8. Complete ban on window dressing of business.
9. Controlling offices should trust branch officials and their interference in day-to-day banking should be bare minimum and it should be more of hand holding.
10. There are too many campaigns every day. We should move away from campaign driven banking to self-motivated banking by branch officials.
11. There should be one month gap between every outreach program.
12. MD and CEO should do only quarterly review of business. Monthly review should be EDs domain.
13. No of employees in branches / vertical should be increased and that of Admin offices should be rationalized.
14. We need to recruit more and more clerical staff to manage our counter services better.
15. We need to invest more on capabilities building of our workforce through training (offline mode).
16. Number of products should be rationalized.
17. We have too many portals no should be reduced and rationalized.
18. Our bank other income is on lower side in comparison to peer banks. We need to analyze the reasons and fix this issue on priority basis.
19. Our operating profit is also on lower side we need to do brainstorming to improve our profitability.
20. We need to create a sense of belongingness and ownership among our employees towards our bank.

AIPNBOF believes that if these suggestions are implemented, they will significantly improve the work environment in Punjab National Bank.