A retired woman employee of State Bank of India (SBI) in Ambala, Haryana, fell victim to a fraud and lost a substantial amount of money. Neelam Rani, a resident of Moti Nagar in Ambala City, shared her unfortunate experience.
On March 8, Neelam Rani was at home when she needed to change her Human Resources Management System (HRMS) ID. She dialed the customer care number from her phone, hoping to get assistance with the issue. However, she was unable to connect with a representative. Around the same time, she started receiving calls and messages from different numbers.
The initial caller, who turned out to be a fraudster, asked Neelam Rani about her problem and offered to help her. Engaging her in conversation, the fraudster managed to gain access to her phone. Taking advantage of this access, the fraudster proceeded to withdraw money from her SBI account.
First, the fraudster broke a fixed deposit (FD) worth Rs 5 lakh from Neelam Rani’s account. The full amount was then withdrawn in cash. Additionally, Rs 18,400 was withdrawn from her account. Upon realizing what had happened, Neelam Rani informed one of her relatives about the fraudulent activity.
The relative promptly checked Neelam Rani’s account and discovered that a total of Rs 5.18 lakh had been fraudulently withdrawn. To take immediate action, they contacted Dial 1930, which is the helpline number provided by SBI. They reported the fraudulent activity and sought assistance from the bank.
In response to the complaint, the Cyber Police Station of Ambala Police registered a case against the unknown perpetrator and initiated an investigation into the matter. Authorities will work to uncover the identity of the fraudster and bring them to justice.
Instances of phone scams and fraudulent activities have unfortunately become increasingly common. It is crucial for individuals to remain vigilant and cautious when sharing personal information or engaging in financial transactions over the phone. SBI, like other banks, provides guidelines and awareness campaigns to educate customers about various types of scams and precautions to take.
It is advised not to call on any unknown mobile number. Please verify the mobile number before calling or sending SMS. The official mobile numbers of banks and other organizations are available on their official websites.
WE HAVE ALSO EXPERIENCE LIKE WISE FRAUDULENT CALL RECIEVE WHICH WE FORWARD COMPLAINTS TO EMAIL SBI PHISHING BUT SBI PHISHING NEVER REPLY OR ANY FEEDBACK TO COMPLAINTANT
I hope a more detailed information may be given how the fraud was perpetuated. Getting a phone number and number of a account is not enough. How the fixed deposit was broken without submission of the original FDR receipt may be described.
May be she has opened the FD through net banking. But for it login password and profile passwords required. How these are managed.
It is not clear how the FD was broken?
What about cyber security provided bythe
Bank?.
Cyber security team is helpless, when you give your full details to the fraudster and dance to their tune and make you available for such frauds
It,s a case of sim swap while talking her for long duration , so message to any unknown no. caller and not to answer but ask to send sms
By accessing your yono your FD can be broken . Please share list details on social media . Even sharing your family member voice etc on social media can be cause of fraud through AI . Keep a good antivirus and see regularly SBI advisory and bank should publish story of customers/staff who are being targeted . In present case I think some software may have been downloaded and staff password has been cracked diverting his/her sms.