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- Job Level: Entry-Level Managerial
- Industry: Retail Banking
- Experience: 0-8 Years
- Location: Across India
About the Role:
As an e-Relationship Manager at ICICI Bank, you will serve as a single point of contact for your mapped customers, assisting them with their banking needs through various channels. This role requires a deep understanding of customer profiles, banking behavior, and financial requirements. By leveraging the Bank’s 360-degree banking philosophy, you will enhance customer relationships, drive revenue growth, and ensure seamless banking experiences.
Key Responsibilities:
Customer Relationship Management:
- Build and deepen customer relationships to increase wallet share and revenue through the phone channel.
- Ensure holistic engagement and recommend appropriate banking products.
Service Excellence:
- Deliver superior service quality to retain customers and improve the Net Promoter Score.
- Ensure every interaction enhances customer satisfaction.
Product Advisory:
- Gain thorough knowledge of all banking products and provide accurate information to customers.
- Act as the primary contact for all customer queries.
New Business Development:
- Expand the customer base by leveraging referrals from existing customers.
- Drive new business growth in customer portfolio, volume, and revenue.
Customized Solutions:
- Work closely with product specialists, subject matter experts, credit, and service teams to provide the best financial solutions to customers.
Ethical Banking:
- Offer products that are beneficial to both the customer and the Bank, upholding ICICI Bank’s core values.
Key Qualifications & Skills:
- Educational Qualification: MBA, Chartered Accountants, Engineers, or Graduates with relevant experience in relationship management across industries.
- Relationship Management: Strong ability to build, maintain, and leverage customer relationships effectively.
- Sales & Advisory Skills: Aptitude for identifying sales opportunities, cross-selling products, and delivering financial advisory services.
- Communication & Interpersonal Skills: Excellent verbal and written communication skills to engage with customers effectively.
- Problem-Solving & Analytical Thinking: Ability to assess customer needs and offer tailored financial solutions.
