Do You Support QR Based Feedback for Employees recently launched by PNB?
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Punjab National Bank (PNB) – one of the largest public sector banks in India has implemented QR-based feedback for employees. This QR will be used for getting feedback of employees from customers and improving customer service. PNB Management hopes to improve customer service via these QR codes but the employees and associations are protesting against it. They say that the Bank should focus on improving its technology, hiring more staff, improving the working environment in branches, improving the co-ordination between branches and back offices. Employees say that implementation of QR based feedback system alone will not be useful and it will negatively impact the performance and well-being of employees.
What you think, cast your vote below and tell your opinion in comment section below. 👇 Also join our WhatsApp Group to get Banking News Updates. Click here to join our WhatsApp Group.
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ये कर्मचारी का मनोबल गिराने का तरीका है
Its already implemented in Canara Bank since 2024
No
Agree with the comments made by association and trade unions
do not support the qr feedback
Useless solution
Not good for employees
Will be better if employee can give a reply for bad feedback. As customer fails to understand facts in most cases.
Its good but before that infrastructure and sufficient menpower which is pre requisite for customer service is needed .yuddh to theek hai lekin hathiyaar bhi chahiye
First QR code feedback branch ka bhi lijiye aur problems ko door kijiye fir sab theek .nahi to kauva chala hans ki chaal aage bhula apni chaal
QR based feedback is sick idea. You can have feedback through other methods. Many a times various works are not done as per customers convenience due to violation of circular or operational issues.
Not good for employee as well as Bank
कर्मचारी को अपने ऊपर भरोसा नहीं है कामचोरी की आदत पड़ गई है
Staff shortage ka idea h tumko and government schemes ka pressure generalized mat bola karo
QR feedback is ok no problem, but all staff who are not attending customers while sitting in circle, zonal office should be transferred to field after every one year and transfer should be done by HO,
एसोसिएशन और ट्रेड यूनियनों द्वारा की गई टिप्पणियों से सहमत है।
कर्मचारियों और बैंक दोनों के लिए ही नुकसानदायक है
Worst idea
ग्राहक और बैंक दोनों के लिए ही नुकसानदायक है जो ग्राहक किसी अन्य खाते धारा का बैलेंस जानना चाहता है बिना पेपर के अपना काम करना चाहते हैं सारे तरीके के चार्ज वेव करवाना चाहता है ऐसा ग्राहक कभी भी अच्छा फीडबैक नहीं दे सकता
phle network services sahi karo baad me QR feedback lo..subah c network nahi rehta..to customer negative feedback hi dega
हमारे सम्मानित ग्राहक जिनको बैंक में कोई भी परेशानी आएगी तो ब्रांच में बैठे हुए लोगों को ही वह जिम्मेदार मानेंगे भले ही तकनीकी प्रॉब्लम हो भले ही उनका तकनीकी प्रॉब्लम हो या खुद उनकी ही गलती हो ऐसी अवस्था में इंपली को सही आकर नहीं जा सकता यही नहीं हमारा बैंक ग्रामीण क्षेत्र आधारित है हमारे काम भाव और भावनाओं के आधार पर होते हैं ग्राहक का प्रेम विश्वास जिसका कोई कर कोड गणना नहीं कर सकता है ऐसे में अगर हम उनके पास जाएंगे कुछ मांगने तो उनका हम पर विश्वास कम होगा और उसका नुकसान बैंक को होगा।
Staff sorttez
Customer are wrongly complain do without any reason
Network slow, pc old, network not prpoer, , custmr crowed,
1st network problem should be improved,PNB one apps all features uses to be demonstrated well,staff shortage issue to be resolved and improving the working environment in branches, improving the co-ordination between branches and back offices instead of QR system….it’s just time loss of the customer….
First share QR codes of MD,ED,CGM,GM,DGM,AGM also about their working then to other staff, let employees show you your reality how is it going in hierarchy.
Staff strength is not as per counter and network issue,
इससे बहुत ही नुकसान है
अगर कोई फर्जी शिकायत करता है
दूसरे के खाते का बैलेंस पूछता है
अगर कोई प्राइवेसी लीक करना चाहेगा तो वो धमका कर करवा सकता है
No
5 fingers are not same all customars can not be satishfied from frontline in all respect
बेवकूफ लोग बेवकूफी करने पर उतर आए हैं
only negative effects will be there staff will first target to get QR based feedbacks, nobody will focus on all other day to day customer job
Our system does not for QR based feedback
First update the system short coming of staff in branches
Then start from top management then slowly to downstream
I think improvement required in quality loan and recovery not in qr base feedback
Instead of putting mental pressure on its employees, which further will affect work life balance, organization should focus on to create positive environment for its employees to enable them to provide better customer service.
By this decision organization is undermining its own employee’s interest, viz
Here
1. Customer feedback can be biased or subjective, potentially leading to unfair evaluations of employees.
2. Constantly receiving feedback, especially if negative, can create undue stress.
3. Employees will become defensive or demotivated if they feel their performance is being unfairly criticized or judged.
4. Customers may not have a complete understanding of the employee’s role, responsibilities, or challenges, leading to unrealistic expectations.
5. Feedback from customers can be inconsistent, making it challenging for employees to understand whether they are doing well or poorly
6. Prioritizing customer feedback above all else can lead to burnout or compromise employee well-being and job satisfaction.
7. Customers may provide false or malicious feedback, which can harm an employee’s reputation or career.
8. Implementing changes based on individual customer feedback shall negative affect bank, especially if it requires significant process changes or resources.
NO…because least customers are satisfied with PSBs whether we are most dedicated.
No, I do not agree.
Firstly, PNB should focus on fixing the basic infrastructure in branches. There is no proper network, which is the backbone of any digital initiative. Secondly, manpower shortage is a serious concern — branches are understaffed as per customer footfall.
Clerks and officers are already under extreme pressure due to overcrowding and lack of support staff.
Ambience is poor, and in most branches PTS, Peon, Daftary are either missing or outsourced, affecting basic functioning.
What will the management do with feedback. Can they take action against the bank staff. How will they fix responsibility when there is no proper system in place. Today the employee is jack of all in the branch by coercion. There is no proper digital platform, no proper process, outdated system and servers and they expect employee to transform themselves in to digital
This is bullshit,why employee will bear the wear &tear damage of that qr code and who the hell has given permission to do so.I highly condemn this.The decision maker should think off it
Pnb me y thode din hi chalega uske bad fr vase hi ho jayega……..hmne bahut kuch dekh lia thode din chalta h fr bnd ho jata h….so guys tnsn mt lo jo karte h karne do…..