Punjab National Bank (PNB) – one of the largest public sector banks in India has implemented QR-based feedback for employees. This QR will be used for getting feedback of employees from customers and improving customer service. PNB Management hopes to improve customer service via these QR codes but the employees and associations are protesting against it. They say that the Bank should focus on improving its technology, hiring more staff, improving the working environment in branches, improving the co-ordination between branches and back offices. Employees say that implementation of QR based feedback system alone will not be useful and it will negatively impact the performance and well-being of employees.
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