The Consumer Commission has taken action against the Chief General Manager of Bank of Baroda for non-payment of a Fixed Deposit (FD). Surya Prakash, also known as Raju, a resident of Bahjoi, had invested Rs 1 lakh in an FD with Bank of Baroda to secure his daughter’s future.
When the FD matured, Surya Prakash visited the Bank of Baroda branch office in Bahjoi to receive the payment. However, he was informed by the branch manager that during the FD creation process, the bank had mistakenly failed to deduct Rs 1 lakh from his account. As a result, the payment of the FD and the interest on it could not be made. Dissatisfied with this response, Surya Prakash sought the assistance of consumer affairs advocate Luv Mohan Varshney, who helped him file a complaint with the District Consumer Commission.
A hearing was conducted regarding the complaint, and the Commission issued orders to recover Rs 10,000 each from the salaries of the branch manager and senior branch manager, directing them to pay this amount to the complainant. However, the salary deductions were not made from the salaries of the branch managers as expected. Consequently, the Chairman and members of the Commission have issued bailable warrants against the Chief General Manager of Bank of Baroda.
This action by the Consumer Commission highlights the importance of ensuring proper procedures and compliance in financial institutions to protect the rights and interests of consumers.
