Controversy over Staff Shortage issue in Public Sector Banks
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Recently, questions were raised in Parliament related to declining staff in Public Sector Banks. The questions were:
- Whether it is a fact that the number of employees in Public Sector Banks (PSBs) has been declined considerably since the year 2011 particularly the number of clerks and sub-staff;
- If so, the number of officers, clerks and subordinate staff in the public sector banks as of 2011, 2017 and 2024 and the percentage of clerks and sub-staff to the total number of employees in PSBs according to the latest date available; and
- The reasons for the decline of employees in the PSBs during the last thirteen years?
To this, Minister of State for Finance Shri Pankaj Chaudhary provided following reply: As per PSBs, the number of officers, clerks and subordinate staff is as under:
| Cadre / Year | 2011 | 2017 | 2024 | As on 1.1.2025 |
|---|---|---|---|---|
| Officers | 2,39,997 | 3,19,685 | 4,12,977 | 4,21,584 |
| Clerks | 2,54,232 | 2,69,271 | 2,48,539 | 2,48,173 |
| Sub staff | 1,24,609 | 1,19,288 | 95,199 | 88,851 |
| Total | 6,18,838 | 7,08,244 | 7,56,715 | 7,58,608 |
As on 1.1.2025, the percentage of clerks and sub-staff to the total number of employees is 32.71% and 11.71% respectively. As per inputs received from PSBs, as on 01.01.2025, 95% staff (Clerks and Sub staff) are in position against their business requirement. The small proportion of gap is attributable to attrition on account of superannuation and other usual factors including unplanned exits.
But now, AIBEA General Secretary C.H. Venkatachalam has raised objections to it. He said that the data provided in Parliament differs from the official data of RBI.
- Clerical strength as on 2013 : 398,801
- Clerical strength as on 2024 : 246,965
- Reduction : 151,836
About 150,000 clerical posts and about 50,000 substaff posts (total of about 2 lakh vacancies) remain unfilled in the Public Sector Banks. If you add the staff requirement for business improvement, implementation of various Government schemes, etc., the requirement is much more. This is the reason why employees are suffering with heavy workload.
If you compare the private sector Banks, the total staff in private Banks in 2011 was 1,71,071 and in 2024 it was 8,46,530.
AIBEA GS said that it is uncertain how the Minister says that 95% of the clerical and substaff posts are filled up? Is it a statistical error or a deliberate attempt to misinform the people at large? Let it be anything. But we all know that there is acute shortage of staff in the Branches. What you think of this – whether is staff shortage in banks or not – let us know in the comment section.
95% vacancies filled but please compare with data of exodus employees
and try to arrive at net figures which may be 80%
Huge shortage of staffs in banks it is affecting customers service, all customer spend hours to complete their daily routine work
The government is misleading the world by giving factually incorrect data there seem w wider conspiracy against the PSB’s .The govt should appointment a fact finding committee or commission to submit its report to the govt with in 1 month .
Govt. Statement is wrong. After 2011 bank work has increased due to Govt scheme, beema fasal beema it should be work of insurance co., zero balance account, mutual fund business, digital business, loan redemption by Govt. Kcc due to this NPA of loan increase, mudra loan and govt sponsored loan. Ots increase. Due to other issue which is not mentioned here staff of bank is overloaded. During the period branches are also increased and private bank don’t do above works. Hence private bank are now
As per customer service requirement 40percentage clerical staff is shortage. And with compare to the early profits, govt earn profits through minimizing the salaries of short employment.
10 years back there was no these kind of government schemes linked to bank.for example if we insist customers to enroll sss scheme,they are not ready to join in the scheme.but giving us more pressure to reach the target…Mudra loan is another one important thing…most of the mudra loans were became NPA..Government should take responsibility for recovering NPA of govt sponsored loans..staff shortages are more in nowadays..work loads are increasing..staffs are decreasing..
It’s totally unfair that Govt is misleading the public.. There is a huge shortage of staff in Public sector banks.. While the Private banks are increasing their staff to provide efficient customer service but public sector banks are not even recruiting yearly.. and senior staff are retiring every year.. no replacement for them ..it’s been years since a proper IBPS recruitment is given.. public should know why customer service is delayed in some PSBs . This is the reason. Govt is behind this
As our GS said whether it’s the ignorance or any error of the finance minister of state report. But when the PSBs r literally bleeding due to shortage of staff in addressing the bank needs of the mass population of our country. Unemployment is the key factor in our Nation. By adequate recruitment in banks it will address both the existing force n the unemployed youth
Yes, there is acute staff shortage at clerical and substaff cadre in public sector banks.
Acute shortage of staff is the major hurdle faced by PSBs to improve on business development strategies and to cater to everyday needs of customers. Alternative delivery channels specially unguarded ATMs and Passbook Printing Machines are mostly out of order with no one to take care. Seems like government is conspiring against the image of PSBs. Once all the public sector banks are privatised – handed over to Ambani’s & Andani’s – it will be easier to loot the public money.
There’s a decline in the recruitment of clerical and subordinate staff in the Bank’s. Customer service is very much affected due to this acute shortage.
Hamare desh mein bankon mein staff ki kami ek chintajanak sthiti hai. Unhein diye gaye kaam ke anupat unki sankhya bahut kam hai. Isse bankon ki sevaon mein dikkat ho rahi hai aur logon ko pareshani ho rahi hai. Is samasya ka samadhan karne ke liye bankon mein adhik staff ki baharti ki zaroorat hai. Sarkar ko apne desh ki banking vyavastha ko behtar banane ke liye is samasya par dhyan dena chahiye.
Acute staff shortage in majority of branches of PSBs.
Misleading information always destined to wrong outcomes. There is a huge numbers , vacancies pending to be filled , no higher management take cares of it, though they expect branches to serve seamlessly , with fulfilling every target , management expects.Management gets power coz there is no strong hurdle for them.
Even the staffs are dividev among varoius unions , so the govts enjoy and rules.
Acute shortage of clerk and sub staff in Public Sector Banks
Acute shortage of clerical and subordinate staff.
The situation in terms of manpower in PSBs are pathetic to say the least..
And the customer service is worst hit…
But they are least aware/ bothered, while the govt as usual resort to misleading tactics and jugglery..
सार्वजनिक क्षेत्र के बैंकों में अधीनस्थ कर्मचारियों और लिपिक कर्मचारियों की भर्ती न होने से ग्राहक सेवाओं पर प्रतिकूल प्रभाव पड़ा है और बैंक कर्मचारियों की स्थिति बद से बदतर होती जा रही है। स्टाफ की कमी के कारण वर्कलोड बढ़ा है। उनकी मानसिक स्थिति मौजूदा हालात में सही नही है।
Staff is shortage, need recruitment must to smoothly customer service otherwise our life is risk due to unsatisfactory service towards the customer due to overload of work in comparison to staff especially CSA. So please recruitment must.
Public sector banks are overburdened with high cost officers who are mostly engaged for routine clerical nature of job thus increasing cost income ratio of the banks which results in overall lowering of productivity.In fact the officers should be relieved from clerical work and be utilized for business development as well as other routine job of officers cadre and adequate clerical be recruited for performing clerical job as per service conditions.
Very true, many many officers are assigned award staff duties which can be done by clericals which means banks are incurring high cost for work output.
Also they are doing so many transactions on their own discretions which leads to frauds and defaults.
If the present job profile of award staff as improved in the last Bipartite settlement is taken into account there would be the need of more clerical staff in addition to the existing shortage and it would be the cost effective also for the banks as presently those works are mostly performed by the high cost officers.
Conspiracy of the govt .Misleading people with false data . Employees unions must expose the govt intension,must vow to go on for adecisive struggle under one umbrella.
If we go through the business portfolio per branch of PSBs, it grows manyfold since 2011, whereas staff Nos reduced substantially. At present Number of customers per officer in PSBs is nearing to 2500 whereas in private it is 400. One can easily confer, what a harsh conditions employees of PSBs are facing, hampering customer service, mental and physical health of employees severely. But no one is concerned rather have sadistic approach towards employees.
Yes, Staff is shortage in PSB, need recruitment must to smoothly customer service.
Both managements of Public Sector banks and Government have continuously involved themselves in reducing the staff strength year after year without matching retirements/attrition. Ultimate sufferers are banking public who are compelled to stand in long queues and spend enormous amounts of time. Govt gets lakhs of crores of profit transferred to it exchequer every year but pays NIL attention to the sufferings of public especially senior citizens. Very sorry state of affairs.
Aquet shortage of bank staff. work increase 10 fold staff decrease. New work added drastically but staff not provided in branches. Staff strength is still old days.